Course Name

Basics of Organizational Communication

Contact Hours: 3

Course Description

Organizational Communications Communication is the most important determining factor for success in the business world. This course is a must for those wishing to become effective communicators. Content Includes such topics as a verbal and non-verbal communication, persuasion, conflict and anger, and listening. Your expert-led training is presented by Joe Tucker. Joe Tucker, a consultant/trainer for Intelligent Concepts, Inc. has extensive experience in technologies such as DNS, DHCP, VPNs and TCP/IP routing and configuration.  His experience in the deployment of operating systems and applications as well as controlling and maintaining user environments and data is extensive. Joe has taught at Microsoft Authorized Technical Education Centers throughout the United States. Joe’s certifications include: CTT Certified Technical Trainer, Cisco Certified Network Associate – CCNA, Microsoft Certified Product Specialist Certification, Microsoft Certified Trainer, and Microsoft Certified Systems Engineer.   Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length, and many have optional activities as well. Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time. Are there any required books for the course? No. the printable materials are accessible from within each course segment and can be viewed online as well. These are included at no additional cost to you. Can I assess what I have learned? Yes. Each self-paced unit has an associated assessment quiz. From there you will be able to determine if you understood the concepts or if you still need to review the materials further. What are the advantages of taking this course online? Always accessible…on demand…single login…easy to manage…work at your own pace…these are just a few of the many advantages.

Outcome

By completing this course you will learn: Verbal and non-verbal communication Persuasion How to handle conflict and anger How to listen Enroll today in this course to start your learning.

Assessment

Evaluation of your performance will be based on... Individual module quizzes which can be taken before or after the training section Post quiz that assesses the combined topics covered within the complete courses level Completing a self-directed course: It will be your responsibility to access the course through your individual login, learn from the one-on-one instruction segments, and assess your level of retention with the post tests. All course materials will remain accessible online for the period of the subscription access. The printable study guides can be retained indefinitely as a means of refreshing your skills after a period of time.

Outline

Lesson Plan What is Communication? Power Tool Communication Components Personal Filters Verbal Communication Planning Conversation I Feel – You Feel Don’t Do and Keep Doing This or That Non Verbal Communication Proximity Orientation Elevation Touch Face and Eyes Body Clothes Voice Persuasion WlllFM Stories/Metaphors & Analogies Fell Felt Found Self Persuasion Conflict and Anger Your Own Anger Anger of Others Listening Active vs. Reflective