ENROLLMENT POLICY DETAILS
We have posted our
enrollment policy in order to help the consumer make informed choices
prior to their official enrollment in our online courses. We also
suggest how to avoid typical problems associated with online learning
and technology use.
Prior to formal
enrollment, it is required that the student read over the course
descriptions so as to be informed about course content and structure,
start dates, as well as general information. They may wish to contact
customer service for more information if they are unsure of what a
course entails. This is strictly a responsibility of the enrollee.
Students should be
comfortable with online learning methods and understand how basic
Internet technology works. It is also suggested that those with an interest take time
to read and research information on the Internet about online
learning. ne, should not enroll.
ne, should not enroll.
Be sure to check with State Governing authorities in the case of certificates that may require approval in a specific subject area.
If you have specific questions about a course or are not sure about what a program offers, please call our Toll Free number at 866-537-5376 before tuition payment is made. Students are also required to post their questions by writing to firstname.lastname@example.org. JER Online works hard at making sure we respond and help students. Providing detailed information regarding any questions or issues is the student's responsibility.
ACCESS TO COURSES/SERVICES
A course, product, or service we provide could be delayed temporarily when technology-related issues such as bad email address, network congestion, server issues etc. affect the start of a course. They may also temporarily interrupt a course already in progress. In this instance, the student is required to make direct contact with JER Online via our Toll Free number so that we may help assist them and also via email at email@example.com
If a course is
enrolled in over a weekend which begins Friday afternoons EST or during a national or religious holiday,
there could be a short delay in receiving access instructions or
materials you purchased though JER Online or one of our affiliates. Generally
these delays are quite limited in duration. All reasonable efforts
are made to help a student gain access to a course when a start anytime
date has been chosen, and the student expects to start the same day. In
case of a delay the student agrees that they will grant JER Online reasonable
time to process the enrollment and not seek a chargeback or other such
quite limited in duration. All reasonable efforts are made to help a student gain access to a course when a start anytime date has been chosen, and the student expects to start the same day. In case of a delay the student agrees that they will grant JER Online reasonable time to process the enrollment and not seek a chargeback or other such means.
Some of our courses are self-directed, meaning you work your way through the course on your own with no assistance.
At the time of paid enrollment our system will generate an automated email from JER Online that will notify you that your enrollment is official. At the same time our instructors or course administrators will similarly receive an automated email. Within 3 complete business days all emails should have been processed and you will be given specific directions on how to begin your course of study. Books and other instructional materials such as CD's, and other digital media that are sent through the mail are processed the same day of an enrollment and may take between 1-2 weeks delivery time. IF THERE ARE ANY SIGNIFICANT DELAYS, AND YOU DO NOT RECEIVE AN EMAIL NOTIFICATION ABOUT YOUR COURSE WITHIN 3 COMPLETE DAYS OF YOUR ENROLLMENT YOU WILL NEED TO CALL OUR TOLL FREE NUMBER AND REPORT THIS PROBLEM. PLEASE CHECK BOTH YOUR JUNK AND SPAM FOLDER.
We will, under certain circumstances, such as medical, family and work emergencies
work with the student to see what can be done to
help get them past unforeseen obstacles. In any case, the student’s
course enrollment will not be cancelled.
Students who are officially enrolled (having paid for the course, product, service) may not withdraw themselves on or after the start date for any reasons. Only JER Online may cancel a course and withdraw a student. Reactivation and Change of Course fees can be substantial and can only be granted at the discretion of JER Online. A fee is deducted from the cost of the original course price and is assessed for any course cancellation that a student may request and we may approve of. In some cases JER Online may at its discretion issue a credit for other courses that we offer or transfer a student into another class in lieu of accepting a student cancellation request. The student agrees to these Fee terms.
Certificates from our Accredited University participating partners
can be purchased at the end of a course of study when the student has
successfully completed the program. Contact firstname.lastname@example.org
for pricing on either domestic or international processing fees. In
lieu, you may also ask for a free, letter of completion from JER Online. A
paper-based Certificate of Completion from JER Online can be purchased
for a nominal fee.
In lieu, you may also ask for a free, letter of completion from JER Online. A paper-based Certificate of Completion from JER Online can be purchased for a nominal fee.
Students further agree that they can receive and or participate in an online course and have
alternative means and methods of receiving courses should they encounter
a problem using their current CPU/Internet setup whether at home, work
Students further agree that they can receive and or participate in an online course and have alternative means and methods of receiving courses should they encounter a problem using their current CPU/Internet setup whether at home, work or school.
In all cases where
paid instructional materials such as Books, CD’s, digital courseware and other
tangible goods have been sent to the student, the student will be charged
for those non-returnable materials even if the enrollment is canceled.
I warrant that I am enrolling in this course for the sole purpose of learning the subject specified online. I agree that the contents of the course materials will be used solely for my instructional purposes only and that any other usage is strictly prohibited. I agree not to use these materials in any way so as to violate the trade secrets of JER Online, the provider of this program.
For any questions
regarding this policy or our courses please call, email or write to the
address listed below.
In Partnership with Accredited Universities, Colleges,
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