| Mastering Cold Calls |
| Full Description |
| PIN code provided for this course allows unlimited on-line access for 90 days. There are some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. |
| Outcomes: |
| Upon completion of this course, students will be able to: -- Plan for effective cold calling. -- Begin with basic preparation. -- Develop the presentation technique. -- Grasp the fundamentals of cold calling. -- Generate trusting relationships. -- Maintain a winning mindset. -- Understand the dynamics of cold calling. -- Focus on needs and satisfaction. -- Activate the plan. -- Break through initial barriers. -- Recognize concerns. -- Move to resolution. -- Be specific in follow-up. |
| Assessment: |
| Each course ends with a 20-question test made up of 10 true/false questions and 10 multiple-choice questions. If the Student achieves a 70% or higher on the test, then the training allows them to print out a Certificate of Completion. This test may be taken as many times as the Student wants during the licensed, on-line access period. No other testing or tracking is provided and, due to the personal nature of some of the skills tested, these scores are not recorded or tracked (besides the student themselves being able to print the certificate if they score >70% on the optional test). The test is not required to complete the course, but is an option, chosen at the student`s discretion, should they desire to attempt to gain the Certificate of Completion. |
| Course Information (see above or below lessons, outlines, activities, etc.) |